What to expect when Aquatrace comes out
There is a short list of things to do before we arrive, a clear order to the visit itself, and a report waiting in your inbox afterward. Here is all three, in the order they happen.
At the waterline
Before the visit
A phone consultation first
Rates vary based on the type of swimming pool you have, so a phone consultation is required before we can quote. Call (864) 710-8636 or toll-free (888) 896-AQUA, Mon-Fri 9am-5pm.
Get the pool ready
Covers removed. Pool and spa clean and balanced. Water at its normal operating level. The areas we need to inspect free from obstructions.
A number worth watching
If you are adding more than two inches of water a week, you may have a leak. Write the refills down and have them handy when you call.
In the lines
On the day
The process, in brief
We measure the water loss against the day’s evaporation, inspect the pool and spa basin (underwater when the shell needs it), pressure test the filtration and plumbing, and listen under the deck to trace underground lines.
Simple repairs are included
Simple epoxy and vinyl repairs are done at no additional charge with the service fee.
Payment
Fees are due at the time of service. Card payments are welcome and may incur an additional fee.
In your inbox
After the findings
The findings report
A digital copy of the findings report is emailed to you after the inspection, with underwater photographs when we dive the shell.
Major repairs
We consult with you and recommend the most cost-effective solution. That is usually your original pool contractor, since we do not otherwise offer repair services.
No Find, Full Refund
If the pool is losing half an inch or more of water daily, without a heater in operation, and we fail to locate the source, you receive a refund for the service. We reserve the right to a no-cost revisit, for example to run evaporation tests, if the pool keeps leaking after the first assessment.
What is not covered
Leaks that start after our visit.
Ready when the pool is
Call to set up the consultation, or send a service request and we will get back to you to set a date. If you would like to read more first, the frequently asked questions cover cost, repairs and the refund, or you can contact us directly.